Support for Entropy Flux LLC products and services, including the Portfolio for Alpaca mobile app (also known as Alpaca Trader Pro).
If you are experiencing an issue with one of our products or services, please start by checking the in-app help, documentation, or system status messages where available.
For Portfolio for Alpaca (Alpaca Trader Pro), you may also find helpful information through your brokerage or platform provider if the issue relates to account access, funding, or trade execution.
We can assist with questions or issues directly related to Entropy Flux LLC software, including application behavior, configuration, and feature usage.
We cannot modify, approve, or reverse trading decisions, brokerage actions, or third-party platform behavior. For those topics, please contact your broker or provider directly.
For support inquiries, please include as much detail as possible (product name, platform, steps to reproduce, screenshots if applicable). This helps us review and respond more efficiently.
Support inquiries can be sent to: [email protected]
Do not include passwords, full account numbers, or other sensitive credentials in support messages.
For questions about how we handle data, please see our Privacy Policy.